MakeMyTrip India — Misleading email message resulted in me missing the flight

Date o getting email: June 29
Date travel: July 1, July 2 - Bangalore to Kochi
NF2HJL4FJ6UKWVSX8784

Description of incident:
Was travelling between Kochin and Bangalore on July 1st week. Made all my bookings through MakeMyTrip. I had cancelled my ticket from Bangalore to Kochi. And booked a ticket for next day with family.

2 days before my travel got a misleading email from MakeMyTrip. MMT send me an email mentioning "Airline has cancelled my flight" which is not true. I was travelling, and this heading and content of email led to the misunderstanding that my travel with family from Bangalore to Kochi has been cancelled by airline. THIS FACTUALLY INCORRECT MESSAGE THAT AIRLINE CANCELLED MY FLIGHT resulted in our family booking another ticket for later date, and not travelling in correct date. A loss of 8000/- and airline marked us as no-show.

Worst experience with Make My Trip. Will use alternative flight booking options going forward.
+1 photos
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8078
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information