I have incurred a huge monitory loss due to misleading information provided by MakeMyTrip customer service executives and MakeMyTrip website.
I had booked a flight for my daughter via British Airways(BA-118, Booking ID: NN2QFNG0XS2UU5727367, PNR:PGCRLH paying INR 79358.0 on March 10. During booking I was not warned of travel restrictions. However yesterday I noticed that in the Air Ticket it was mentioned that Indian Nationals are not allowed transit via UK. I called up MakeMyTrip customer service centre and the executive confirmed that there is indeed a travel restriction and suggested booking another flight and cancelling this. I booked Lufthansa LH-755 via Frankfurt Booking ID: NN2TRR8HMR6L74AI7100 and PNR SXTGVF paying INR 169786.0.
Following this I checked UK Embassy and India Government links and found no such restriction and contacted British Airways Customer Service Centre. They informed that all restrictions have been removed effective Mar 27, 2022 and provided me a link https://www.britishairways.com/en-us/information/incident/coronavirus/entry-requ...⇄
I request MakemyTrip to kindly cover my loss either by providing me a flight to Canada at the same rate as I booked or by putting a hardstop to my cancellation ( I have not been refunded yet) or paying me back the excess amount I paid for Lufthansa . My daughter needs to reach by May 3rd. Please intervene and help
I am providing evidence of the misleading information in their website even today (as on 22 April 2022 )and the evidence that I found no such information when I booked
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