MakeMyTrip India — Misleading information provided by ravi thakur

Address:	110 026
Website:	www.makemytrip.com

Misleading/incorrect information was provided by assistant sales manager of mmt, mr. ravi thakur, during booking of tours.

We (two ladies) have booked a group tour to sri lanka in march of this year. on reaching there, there was no sign of a group tour. the only two members of the so called group were two o[censored]s. there was no response to a number of e-mails sent in this regard until the matter was referred to higher authorities. however, no indication of apologies or accepting the error.

I made the mistake of booking another group tour for myself to kashmir through ravi thakur. i was told that there would be 30-40 persons in the group – travelling and sight seeing would be as a group and hotels would be different for different packages. when i reached srinagar, i came to know that i was the only person for the package/itinerary given to me as a group tour. i was alone during the entire trip. clarifications given by ravi thakur made no sense at all. i asked the management of mmt “does it make sense to leave a single lady alone for travelling and sight seeing in kashmir.”
In my opinion, people should at least think twice before booking a tour with mmt. they are least bothered after receiving payment. moreover, if a person holding managerial position has no knowledge about the trips, what we can expect from junior staff of mmt.
I would want as many people as possible to learn from mistakes made by me.