[Resolved]  MakeMyTrip India — misled by and poor poor assistance given by manish agarwal[protected]

Address:	Ahmedabad, Gujarat, 400703
Website:	Makemytrip.com

Complaint against manish agarwal -[protected].

Please forward the message to mr. Deep kalra (Chairman)

I called up makemytrip to enquire about a dubai holiday package and since then this guy named manish agarwal got after me, started calling, texting, emailing me like crazy to get the package booked.. I didnt respond for a few days at all and still he would call and call..8-10 missed calls in a row just to convince me to book the package through him.. He kept on giving me quotes after quotes just to coax me into booking.. Then finally told me 5 nights package would cost me around 89000 and then later came down to 85000 further forcing me to book the same day till 12:00midnightfalsely telling me that the package will expire (Constantly texting and calling me till that late in the night).. I didn’t book that night and then he started calling me the next morning to book it and pay for it (If the package expired then how come he called up again in the morning) i went online on makemytrip and checked your pre made packages and the same package was available already for 85000, so i confronted him, and asked him whats the difference if i booked through him or booked online, if im getting the same price online.. To which he replied “a personal assistance, i will be available anytime you need assistance, you would have my personal number, i will be assisting you 24x7 when you are in dubai etc etc etc etc. He would keep on calling texting till 12 in the night asking me to pay, manipulating me into thinking the deal would expire and i needed to book in this many minutes, so i eventually did under pressure.. And before booking/paying he told me “as soon as you book ma’am i will send you your concrete/final itinerary” these were his words, so i booked.. And soon after that i called him to ask about the itinerary that he promised and he didnt answer.. I called again, no answer, so i called up on the toll free number and they told me that my booking doesnt exist.. So this guy manish called me back after 3 hours saying he was busy and what not.. Followed by a “even i have a personal life”.. So please tell me where was his personal life when he used to call and text me till 12 in the night and now that i have booked and he has gotten the benefits of me booking through him, he has backed out so conveniently.. Throughout the span of time i was misled and manipulated and lied to so many times, just to make me book, about the itinerary which he promised, he never once mentioned to me that i will need to pay the rest of the trip cost 20 days before i receive the vouchers and actual itinerary, it was his job to mention it to me cz i booked through him.. Again, nothing was mentioned.. I had asked for the itinerary cz i wanted to book other excursions for my parents so for that i needed a schedule.. Before booking he said i will get the final itinerary soon after i book.. And when i asked for it later (After booking) he said you will get it 5 days before the trip.. What the hell is that about? Why so much misleading?! Why so many lies? Why the false promises to make a person pay?! He promised me “personal assistance” and now he is nowhere in the picture.. Some girl named khushboo trivedi called me up and told me i will have to get in touch with some girl named dhwani tgrough email now all the time incase i have any queries and that manish would no longer be handling my booking.. So i said why should i get in touch with email when this manish told me i will have a personal number and that he will be available for personal assistance anytime and i wont need to get into the hassles of emailing and call toll free numbers etc etc.. Now its back to sending emails and having to call on the toll free numbers!!!
My request to you is to please take strict action against this manish agarwal as i have suffered as hell and feel cheated to another level! Please revoke whatever benefit he got from my booking as i am extremely disappointed with the whole experience and charade!

I have been a loyal customer of makemytrip till now, booking all my flights/hotels through you guys, but after having such a bad experience i feel totally hopeless and my trust in makemytrip has been shattered.

Please take the necessary measures against this guy as he is just ruining the reputation of your company and harrasing the customers!