[Resolved] MakeMyTrip India — mmt cancellation fee on top of airline cancellation fee | |
I have made flight reservation from chennai to kolkata, for which they have charged me 820rs convenience fee for the reservation. When i was trying to cancel the reservation, they are charging airline cancellation fee + mmt cancellation fee (Close to 1200 rs) plus no return on convenience fee. They are literally charging 2000rs for flight reservation and cancellation within 48 hours. This is really not fare and this company is looting money from many customers like this. Please be aware and try to avoid doing business with these fraud companies and i strongly suggest to book tickets directly with airline companies to avoid these additional charges. I hope, indian govt makes all businesses consumer friendly instead of corporate friendly. Was this information helpful? | |
Jul 9, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jun 06, 2018 MakeMyTrip India Customer Care's response Dear Trivedi BodlapatiGreetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response. Further, in reference to your complaint, please be advised that, the convenience fee is charged from customer for the maintenance of website since user is utilizing our online services. And, it is clearly mentioned while making the booking that, it is a non-refundable charge. There is no hidden or unethical amount we charge from customer. MakeMyTrip cancellation fee we charge to process the refund online which involves vendors/banks to be paid. So, we humbly deny for any further refund on your booking.We thank you for writing to us. Regards, Team-MakeMyTrip Care | |
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