MakeMyTrip India — Money deducted after unsuccessful booking

Hi Team,

My name is Jayant Gusain and on the 16th of February 2021, I was trying to book my return ticket (Bangalore to Delhi to Bangalore) from the MakeMyTrip website,
Despite a successful payment (INR 9, 758 via my Credit card) the tickets were not booked and I didn't receive any booking ID.
When I reached out to bank, I was informed that the credit card transaction is successful from their end (the debit is showing in my account statement) and they asked me to check with the merchant (Make My Trip).
I have tried calling all the numbers which are given at the website but none of it has been helpful as its all IVR based with no option to tale to customer care executive.
How does a customer even reach out to Makemytrip support and how does one escalate within their management ? The only option seems to be to go to their CEO/Managements twitter handle and post our complaints.