[Resolved] MakeMyTrip India — money deducted but no booking confirmation.

Shital Pawar

from Akot, Maharashtra

Address:	Pune, Maharashtra, 411051
Website:	www.makemytrip.com

I am sheetal pawar. On 06/11/2018, i made a booking for 'hotel millenium park', panchgani, maharashtra. I paid rs.3308 through upi.
(Rs.3308.00 has been debited from account *6376 to vpa [protected]@hdfcbank on 06-11-18. Your upi transaction reference number is[protected] also sent the screenshot.

The money is deducted from my account, but no booking generated. I got not no confirmation of the booking. I mailed on share. [protected]@makemytrip.com to get the refund of my money paid.
But they responded 'please raise complaint through 'manage booking' on their site.' i cant do that as booking is not generated.
I tried to call on customer care no. But without generated booking it is useless.
Now only option remains is consumer forum.

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Dec 19, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

MakeMyTrip India Customer Care's response Hi [censored]al Pawar,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint please provide us with the following details: -

• E-mail id/Mobile Number registered with us.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care