MakeMyTrip India — Money Deducted but tickets not booked

Dear Team,

Yesterday i was trying to book 2 tickets from Bangalore to Kolkata from Make My Trip, After the payment money got deducted from my account and the tickets were not booked. I didn't receive any booking ID.
When i reached out to bank they told transaction is successful from there end and they asked me to check with the merchant (Make My Trip).
I tried calling all the numbers which are given in the website but none of it was helpful in talking to a customer care executive .
After which i tried messaging the team in the official facebook page of Make my trip and I received a message from them stating money has not reached them.
Now the blame game is on, bank is telling to talk to Make my trip and make my trip is telling to talk to bank.
But none of them are taking the accountability of my heard earned money.
Please help me here .