MakeMyTrip India — Money deducted from account without giving service and not refunding it.

Address:	Gurgaon, Haryana, 122016
Website:	www.makemytrip.com

I was trying to reschedule a flight I had booked through Makemytrip and during the process they had deducted an amount of Rs.2143 but did not reschedule the flight. Later I had contacted MMT over phone and instead of Rs.2143 I had to paid around Rs.5000 to reschedule the flight. Later I had raised a complaint on 06 Nov 2015 to refund the amount deducted through their site for which they did not respond even after regular follow ups. Again I contacted their customer care over phone and on 25 Nov 2015 he assured me that my issue would be sorted out within 05 days. On 05 December I got a message from MMT that they had initiated a refund of Rs.653 and the remaining amount would be paid as MMT points. I again raised complaint asking for the entire amount but till date they did not respond. From my experience of dealing with different travel sites I can unconditionally say that this is the worst travel site I have ever seen.