MakeMyTrip India — Money deducted from my account there is no booking reference no

Dear sir

I want to know where is my money lying

This is Ibrahim the month of November am booked 3 hotel booking through your internet banking most of the time am using your gateway but now I dont know this is bank mistake or MakeMy trip mistake .

Please make sure about the queries.

While making hotel booking through the MakeMyTrip website, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'payment failed". So, the payment had now been deducted from my account and there was no Booking reference no to show for it.

Transaction date 30 11 2020

Time 11:39 am.

Amount 3920/-

Payment mode internet banking

And again I did card payment it's worked but the amount deducted double time

I need my money back as soon as possible .