[Resolved] MakeMyTrip India — money taken for date change, yet no communication

Vishnu Choudhary

from Hyderabad, Telangana

Address:	50046
Website:	www.makemytrip.com

Yesterday, I had called and requested for a date change for one passenger on one leg of my Round trip flight from Hyd to BOM.

The Booking ID is NF[protected]. The call was attended to by Richa. After verification, she called me back and sent me a link on my phone for an additional payment of Rs 1850, which I made. Later after 4 hours she called and said she is having technical issues and since then I do not have any mail from MMT or anyone about the change of my flight.

There is no forum provided to send a mail and if you call you are told to go online and disconnected. This is a classic case of being given the run around, with no avenue to have the matter head.

My contact number is [protected]

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Aug 27, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

MakeMyTrip India Customer Care's response Hi Vishnu Choudhary,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we have checked and found that the team has re-issued the ticket and your issue has been sorted.

We have taken your strong feedback on this.

Assuring you best of our services.
Team-MakeMyTrip Care