MakeMyTrip India — Money withdrawn & no refund for failed Transaction

I paid Rs. 44, 600 from my bank account for a hotel booking and makemytrip tells me that the transaction has not gone through, and has not provided any booking ID or confirmation.
The booking was made on July 12th 2023. The confirmation from Axis Bank is -
"Dear Customer, We wish to inform you that Rs 44600.00 has been debited from your A/c no. XX3270 on[protected]:12:39 at NBSM/20759440/CCAVENUE.COM / CHARGE/."

The amount has been deducted from my bank account, and my bank confirmed that the amount has been credited to the beneficiary, in this case makemytrip.

Every time I call, I am asked for a transaction id that was never provdided by the system even after the payment went though and am told it will take an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

I have sent emails to [protected]@makemytrip.com, [protected]@makemytrip.com and called them numerous time. I repeatedly asked to speak to a supervisor, or someone who could provide me with an immediate refund or booking, and after holding on for more than 10 minutes each and every time, they disconnect me.