[Resolved] MakeMyTrip India — morality

Nitin Adeshra

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat

I booked at t3 terminal i booked hotel the class for 3 hr stay
There was no drinking water in room
I checked in at 1 am 23 july 2018
Left at 3 am
Mmt charged 3500 rs at t3 make my trip, stating good hotel with drop at airport t2
I thing this is rediculas for such type of hotel
This destroyes yr image
Below is my city bank tarngection in yr favour
On way to hotel this hotel tarrigf on google map ws 1600, even u add drop it will be 2000rs
How u charged 3500
We loose faith in your brand
Pl prevent such type of cheatinf
Nitin
Below bank transection detail

Thank you for using your citibank debit card 5536xxxxxxxx6809 for rs. 3500 at makemytrip ne on 23-jul-18.

Assuring you of our best services at all times.

Warm regards,
Manager - customer service

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Aug 27, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

MakeMyTrip India Customer Care's response Hi Nitin Adeshra,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care