[Resolved]  MakeMyTrip India — my 6 travelling international tickets

Address:24/A Shanti Nagar.,98 nepeansea road, Mumbai City, Maharashtra, 400006

Hi we have 6 international flights booking with u and booked in december with airlines tkt via air italy.. On 24th march we contacted air italy. We came to know that from air italy that your flight sector is closed.. Makemytrip people not informed regarding my booking since 24th march.. Now we had done booking of furthur in usa trip.. We spent arround 25 lacs for 6people including we paid hospital charges for my father's operation.. Still makemytrip doesnit contacting me since i called nearly 20 times in 10 days.. Pls help for my refund and compensation or call me at [protected] or [protected]
Some documents are attached and i hadve all call recordings of corrospondance with mmt
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May 23, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2019
MakeMyTrip India Customer Care's response
Dear Sharmesh,

Regret the inconvenience!

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please note we have forwarded the query to the concerned team and they will get in touch with you.

Regards,
Team- MakeMyTrip Care
Complaint comments 

Comments

Mr. Sharmesh Shah,

1. To send 20 messages on the same subject to the same email address within shor perior of time can be considered an accountbale act or an offence (spam) in most of the countires.
Kindly avoid to send more than 1 complaint on the same subject (refund) to the same addresse in future within 7 days!

2. Nobody, exept the passenger and staff of makemytrip.com site,
can see the Air Italy reservations,
which you and the operator of makemytrip.com site mentioned as numbers starting with IN.

3. So, in order to conclude, who is right and who is wrong, untill the poceesing of the case further, kindly attach in visable form for the public:-

3.1.
- primary full reservations for Air italy or
- each e-ticket (invoice),
which had been issued following your reservation by makemytrip to your email address.

3.2. Very first notification of the cancellation or explanation with date and source of such notification .

3.3. Your very first complaint, which had to state
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the responder,
- your exact request,

if you want to process with the claim at this site.

4. The attached replies of the makemytrip travel agent do not look fair nor the professional.

The duty of the travel agent to pocess with the refund or with the compensation within 7 days following the correct notification of the cancellation or of the complaint of the passenger (of the payer).
Failure to do so in time is a reason to initiate a case before the departmnt genral of civil aviation (DGCA) of ministry of civil aviation in your state of India or before the district court in your state.

The legal assistance can cost from ~12000 rupees, pluss government fees of 2000 or 4000 rupees) before the distrci court.
The procedure before DGCA is free, upon you chose the legal professional for presentation.

Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
email < aryan (at) vivaldi.net >
supervisor's reply, Apr 9, 2019
MakeMyTrip India Customer Care's response, Apr 09, 2019;

No qualifications, useless waste of time.

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