[Resolved] MakeMyTrip India — my bookings postponed without my information

 
1 Review
India
 [email protected] on Aug 10, 2019
Hiii i had made a hotel booking of hotel le roi in the name of suryakant giri of 21 july 19 to 22 july 19. And on 20 th july i had called custmer care for an information if i could posponed dates or not and they had changed my booking dates without my information. Ie on 22 july19 to 23 july19. And on hotel on 21st i had to pay rs 2500 and stay for the day. And now mmt is asking me for invoice and saying that you are telling lie that you had stay on 21st. And hotel le roi delhi is also not given me any invoice and now hotel is also denying that they could not give back dated invoice. I had wasted my time and money. Make my trip is very bad.. All the fault is of mmt and they are not telling or asking from hotel. Kindly help me to get back mu refund from mmt
Complaint marked as Resolved 2019-09-28 06:05:04

Complaint Status


[Aug 10, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response Aug 28, 2019
Dear Customer,
Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- MakeMyTrip Care
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    MakeMyTrip India - my bookings postponed without my information