[Resolved] MakeMyTrip India — my cash in wallet was block from last 30 days

Sandesh Sawardekar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	www.makemytrip.com

I have 2900 cash in wallet and rest of the 1000 in wallet amount. When i used to add cash amount its give an error in because they block my wllet amount by saying misuse of wallet and it means we are using our money for booking the hotel or else and after free cancelling money goes to wallet cash which is not usable for another booking. I thing free cancellation we do beacuse we can cancel if we can show off for same in time. No clarification given by team just block my wallet by saying misuse. I cant even use my own money which is in mycash of mmt.

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Oct 16, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 08, 2018

Updated by Sandesh Sawardekar I am unable to use the wallet amount.

Verified Support

Sep 08, 2018

MakeMyTrip India Customer Care's response Hi Sandesh Sawardekar,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care