MakeMyTrip India — My flight was cancelled and I haven't received the refund yet

Team,

I did a booking from Indore to Amritsar, after which flights were cancelled and half refund was processed. Half still pending after following up on support request for more than 4 months the SR was closed and marked as resolved without my knowledge.

I want to officially file a complaint about this behaviour. This is not funny and following up for 5 months patiently is not a joke.