MakeMyTrip India — My Full Refund amount is not returned as promised | |||||
I had booked 12 tickets at 09/12/2016 using MakeMyTrip website and Rs.54192 has been taken from my bank account. Issue 1: Instead of 12 only 5 tickets were booked In your website after booking it was shocking to see only 5 tickets were booked and it showed the booking cost was Rs. 23, 980. Don't know what happend to the rest of the amount. Issue 2: After considering the above total messup from Makemytrip decided to cancel the 5 tickets for which we reached the customer care and explained the issue in length. The makemytrip customer executive had assured me I will be getting refunded Rs. 54192 completely. It is very disappointing to see that this has not happend yet. Its been 16 days since this incident happend. Due to this I am having sleepless nights and my day to day activity is completely disturbed. I would request you to expedite ASAP. They have Promised Refund my full amount Rs.54192, but still i am not getting my Travel planning not able to make confirm. please Take action on Make My Trip. My Name : Arunjothi Vijayan Booking ID : NF[protected]Email Was this information helpful? | |||||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Hi
I'm waiting for the refund with reference to Booking ID NF[protected]P01 and its 19 days and I am still waiting for the complete refund.
Your agents and supervisors have promised me a complete and full refund asap. But I am receiving approval for part payments, I need full refund only and not partial or part payments. Only if the amount is refunded in full I can book tickets for my travel.
Please initiate complete refund of 54192/- rupees and as soon as possible. There are so many offers being missed because of non availability of cash and fund, from online agents and sources.
Kindly refund my complete amount.
I'm waiting for the refund with reference to Booking ID NF[protected]P01 and its 19 days and I am still waiting for the complete refund.
Your agents and supervisors have promised me a complete and full refund asap. But I am receiving approval for part payments, I need full refund only and not partial or part payments. Only if the amount is refunded in full I can book tickets for my travel.
Please initiate complete refund of 54192/- rupees and as soon as possible. There are so many offers being missed because of non availability of cash and fund, from online agents and sources.
Kindly refund my complete amount.
Dear Arunjothi vijayan,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we are initiating full refund itself on your booking. Do note refund are getting in processed in parts so would request you to kindly wait for the same. We all have already refunded INR 20380/- and refund for rest amount is under process.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we are initiating full refund itself on your booking. Do note refund are getting in processed in parts so would request you to kindly wait for the same. We all have already refunded INR 20380/- and refund for rest amount is under process.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Hi
Im waiting for the refund for the MakeMyTrip Booking ID NF[protected] has not been done completely.
Total Amount Debited is Rs.54192 and amounts refunded are Rs.4560 and Rs.15820
Im not even getting any positive or correct response from makemytrip I had been calling daily and absolutely no response or feedback from your side. Makemytrip promises to callback more than 20 times and there is not even a single instance that you have called me, Im really frustrated. I am escalating this issue with the consumer forum by evening today.
Total amount to be refunded is 54192 and amount refunded till date is 20380 my balance amount of 33812 is still pending for a long time from your end.
Kindly refund the full and balance amount of 33812 at the earliest.
Im waiting for the refund for the MakeMyTrip Booking ID NF[protected] has not been done completely.
Total Amount Debited is Rs.54192 and amounts refunded are Rs.4560 and Rs.15820
Im not even getting any positive or correct response from makemytrip I had been calling daily and absolutely no response or feedback from your side. Makemytrip promises to callback more than 20 times and there is not even a single instance that you have called me, Im really frustrated. I am escalating this issue with the consumer forum by evening today.
Total amount to be refunded is 54192 and amount refunded till date is 20380 my balance amount of 33812 is still pending for a long time from your end.
Kindly refund the full and balance amount of 33812 at the earliest.
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care