MakeMyTrip India — My holiday package NL[protected]

Website:

Www.makemytrip.com

Dear MMT;

This is related to my Request ID[protected].

Why there is no action from your side, even after raising the complaint again and again, No one is responding.

I am only getting sms about closure of complaint without taking any action.

I booked the Gangtok and Darjeeling package with cost me around Rs 56559/- (excluding flight) after applying my citi bank discount. (Actual cost of package is Rs 89775/-)

Now just understand the quality of service MMT given me throughout the Trip :-

1. I reached at Bagdogara airport as per plan around 13:05PM, But no one there to receive for me and my family. After calling to driver, your local vendor Mr Sunil and your operation team I finally get driver after 35min waiting in sun and heat with no proper welcome.(it may be MMT standard)

2. After reaching to Hotel (Summit Golden crescent resort and Spa, Gangtok), as per claim they not even offer welcome drink, They given me a very sub-standard room with broken table, mirror and no toiletries and freebies in room( each pic is already shared to your operation team). After calling to them they reluctant to change the room. I called your local guy Mr Kuldeep, even he raised his hand and suggested me to talk to marketing Team “Seema Chopra”. I somehow spend night in that room.

Note :- Mr Assad who supposed to me my tour manager, he not even willing to understand the problem and shows his attitude to me.(it may also be MMT culture)

3. Next 2 days the room is ok but till the time due to my bad experience with MMT total tour is spoil.

4. 4th Day when checked in hotel (Summit Swiss heritage hotel), they given me queen size bed which I realized in night since I was travelled with my 6year old baby, when I raised the concern they said, they will not help me, may do tomm. So somehow I manage that night.

5. Next day they given me room which has very low celling, no window and ventilation and they forced me to stay in that room since there is no other room available as they claim. The room was so horrible that even budget hotel has better room then this. My entire family is lived with suffocation and terror and very Next day at 6am, we check out.

Now please tell me, is this MMT standard to give such horrible memory to their customer who chosen for 4star hotels.

Your entire team is only play with our emotion and they might be knowing that no one will take care about the voice of customer and that why that not taken any action.

Since you people closed my complain without taking any action, its proved your culture.

I am just given you this formal mail if you may want to take action otherwise I may search for some legal support so that it will not repeat to other family.

Regards;
Dharmendra Singh