MakeMyTrip India — My refund not received

Bus was booked from lonavala to ahemadabad on date 17/08/2022 . The bus in wich we were sitting had an accident in lonavala itself . We were told by bus operator that if you take another bus, your tickets money will be refunded to you . The bus ticket was then cancel by our bus agency shree vijay travels and told that refund given by make my trip . But in the make my trip app shown trip is completed . Even after so many days we have not given refund .we will be forced to take legal action . A screen shot of cancel ticket by travel agency attached