MakeMyTrip India — My trip to Andaman booked online

Hello, this is PALAVI SONAGRA. I booked my trip with MMT Online on 19th September 20021 for 15th October to 19th Oct.for Andaman. M.RUPINI WAS appointed as relationship manager. She is a worse nightmare of my life. I booked trip for my husband's 50th birthday but it become harrassment for both o[censored]s.she not organised anything on time, also dont inform us about iternary. She gave excuse of flight cancelled. After paying more money for another flight, she was not able to provide us flight tickets, boarding pass, baggage tags and most importantly iternary. I got my tickets confirmed from airlines by calling personally. Also new flight was from Mumbai to Calcutta on 9.00pm and connected flight from Calcutta to portblair was on next day 8.30 am. There was no arrangement for night stay by MMT.
When we landed portblair we met MMT ground manager.Mr. AFROSE. HE was asked us about Ferry tickets which were not provided by RUPINI. I called her many times about iternary and voucher but every time she answered us that she was preparing it asap.but she neither informed us about iternary and voucher nor ground manager. We got so harassed.so I met MMT office manager in portblair and explained and complained about everything we gotten from. He assured to look into it but nothing was gone smoothly any further. In portblair ground manager dont know about our hotel check in and check out. Every time I called RUPINI, she was not helpful. Afterwards when I spoke her aggressively, she abused me and hunged up my call and also BLOCKED my daughter's phone number. Is this type of service MMT is providing???. Also at the time of hotel check in time, we called driver(NISHANT) for transfer, he didn't know about it. When we called many times, he asked us that he will transfer us in the afternoon (check out time is 8.30 am) as he was busy at that time.
ALSO MISS PROMILA from portblair on behalf of MMT also don't know about our iternary and voucher and transfer.
Is this what you provid to customers??
I got through a worse nightmare for the first time because of MAKE MY TRIP, RUPINI, AFROS, NISHANT, PROMILA AND MMT OFFICE MANAGER FROM PORTBLAIR.
I request you from bottom of my heart to please SUSPEND RUPINI from her job and took some serious action against others whom I mentioned. Also I want refund for my trip which is totally a DISASTER, MENTAL AND PHYSICAL HARRASSMENT BY MAKE MY TRIP.
I AM GIVING YOU 3days to look and study my trip. After that if I don't get any satisfied call from MMT, Then I will take some legal action against MAKE MY TRIP.