MakeMyTrip India — Need Full Refund of My Booking ID NL[protected]

Address:	Mumbai
Website:	www.makemytrip.com

Hi,

I had booked package for Andaman for 9/12/2021. I was assigned a RO. Who was not aware of my flight & booking.And when i call her she just not not answers call and hung up the call mostly.

Before a journey day i just checked if all is good or not .. i get to know that all my flights are being cancelled or rescheduled.and my RO does not know about it...

what kind of RO is this..who does not know about customer flight cancellation or rescheduling.

Due to flight cancelled and rescheduling to one day before i.e 8/12/2021 Air India flight from Chennai to Portblair..While My Mumbai to Chennai flight is on 9/12/2021..My whole Journey is hampered and i can't make it to Andaman. and now there is no flights.

when i ask her anything she says my shift is over.Her name is Vinita Jaitley, worst nightmare of my life.

I urge everyone not to book anything from MakeMyTrip.com as they won't provide customer service in case of emergency.

Also i demand full refund of my travel package.Make My Trip is fraud and fooling innocent customers.

I have recordings and chat screenshots of RO.

Please help.I booked this package from all my savings and hard earned money.