MakeMyTrip India — Need refund for Bus Cancellation for Booking ID NU[protected]

Address:

Kolkata, West Bengal

Dear team,

I booked a bus ticket from make my trip to travel from Purulia to Kolkata(please refer to the attached ticket), but the bus stopped midway and dropped us at Asansol. They couldn't even arrange for another transport and in fact, after keeping us waiting for more than an hour they declared the engine was overheating and not functioning properly and refused to go further.

Due to these circumstances, we were forced to take another bus from Asansol to Kolkata after sitting for a long hour at Asansol.

As the bus was cancelled, could you please initiate a refund for the same? I was reaching to make my trip multiple times, but yet get no response. Looking forward to hearing from you.

Thank you!!

Regards,
Deblina