[Resolved]  MakeMyTrip India — neither responding nor providing the refund

Website:

MakeMyTrip.com

Cheated by #mmt #makemytrip

Hi team this is ragunath gunasekaran., from tn india, i have booked hotel pon amutha., karur on 16 th november one week ahead of my trip via make my trip (Booking i’d:nh[protected]

I got the messaging stating., you need not call the hotel for confirmation as we have already confirmed you booking with the hotel via hotelier suguna

On the day of reaching the hotel
Hotelier denied to provide me the pre booked double a/c room

Hotelier statement was as follows

Who is make my trip (Mmt)., we don’t have., any tie-up or association with mmt., we have not received any booking from them and please leave the hotel

It was 5 hours of arguement with them and with mmt finally ended leave the hotel and spending entire night in platform despite of booking the costliest hotel in the karur city

Despite of cheapest option available i have choosen this hotel since it’s near to the marriage hall when the event i planned to visit is happening

Mmt customer care representative called me and informed that they don’t have any other options left and asking me to take refund., when i denied he says will give double refund

But i have not even received even one ruppee in my account., when i asked for penalty he disconnected the call and moved off

I have few queries

I am i got into hotel scam?!
How come you book a non partnered hotel?!

Do i need to sit on road why can’t you inform earlier if checkin not available?!

What is the status of my dispute or claim?!

I read your terms it was mentioned
It double refund is only for poor maintained or not satisfied stay but for hotel booking itself denied so what you are saying for this?!

Please reply me answers for these questions as earliest possible so that i can proceed with further actions