[Resolved]  MakeMyTrip India — no intimation of international flight cancellation, no solution provided more than 30 hours after concern raised

Address:

Faridabad, Haryana, 121009

His is with reference to booking id nn[protected]
Booked on 15th feb 2019 for my mother who is a senior citizen. This is an international itinerary from mumbai to raleigh on the 13th may and return from raleigh to mumbai on the 12th june. It involves 5 flights in total and 3 layovers.
I called the airline at 5pm on 7th may 2019 to enquire about the baggage allowance as at the time of booking it said 2 checked in pieces but there was no information on the ticket, that's when mmt's customer care executive informed me that all the flights on the trip have been cancelled by the airline except for one which is boston to amsterdam. The mmt executive gives me a standard response saying that they will contact the airline and revert with more information within 48 hours, no promise of a solution has been guaranteed.
It's appalling that i have received no information from mmt regarding the cancellation or requisite refund or alternative booking. The trip is scheduled within the next 4 days and mmt's standard response time is 48 hours which is ridiculous considering the urgency.
I called again at 10pm and the agent souvik spoke to someone in the delta team who says the ticket was cancelled by mmt. They tried to check if the ticket could be reissued and gave the mmt team a flight option for a later date. The mmt team was supposed to reissue the ticket within 4-6 hours. I receive a call from mmt team at 11:30 pm which i can't answer because of my sleeping baby.
Today, 8th may, i call again at 10:30am, spoke to someone from ekta who assures me my problem will be resolved in the next 4-6 hours and that i'll receive a call back within this time. Not hearing from them after 6 hours i call again this evening, spoke to someone called nikhil who asked for another 4 hours. New executives each time with no resolve!
And not a single call back or email from mmt today, i have constantly called back and each time i've had to explain the situation from scratch.
Thanks