[Resolved] MakeMyTrip India — no refund my cancellation money

sp muthu

Address:	122002
Website:	www.makemytrip.com

I did booked on 24 may 18 tiruchirapalli to singapore e ticket reservation by using makemytrip app and airindia express airlines they can't allow to check in, they said your balance money haven, t paid so you make payment before check in that time i don, t have money by hand i gave my singapore mastercard also they no accepted i called makemytrip customer care they also don, t care so i can't travel that flight, then i booking again that night another flight, oops we were extremely disappointed... Won't entertain even one rupee cash back return.

It's really big disappointment if we cancel our ticket.

It will go under sadqah. Makemytrip is big company. Airindia is even big company of airlines they won't give single rupee it's really baseless. Makemytrip this fraud big companies big fraud. Please control this cheat looting public money on the name of company rules and policies. Take some action by indian government.

Makemytrip e ticket pnr:joyrjk booking id nn[protected]

Another e ticket booking id nn[protected], pnr:nddm7u

+2 photos

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Jul 29, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear sp muthu

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, at the time of ticket issuance airline did not confirm or asked about a particular tax which has been increased by the airline and at the time of check-in they asked customer to pay the same. Unfortunately, the amount could not be paid at the counter and passenger did not board the flight. Our concern team has tried to help the customer by speaking with airline and also done the conference call with them however, airline suggest to pay at the counter and send them an e-mail. Since the situation was beyond our control we could not help the customer. Request you to please raise it with the airline. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care