MakeMyTrip India — No Refund - NU[protected]

My bus was cancelled by the operator on the day of departure and I haven’t received the refund yet. Booking ID: NU[protected]. I raised a ticket requesting refund, but the support team member closed the ticket without a resolution. There is no other way to contact the customer support team. Miserable. I need my refund now. The trip is still pending, but they marked it completed on the application.