[Resolved] MakeMyTrip India — No refund on cancellation

dharmesh kap

from Surat, Gujarat

Address:	Surat, Gujarat, 395003
Website:	www.makemytrip.com

I had made a booking with id nh[protected] and nh[protected] on make my trip website. On booking site there was stated that "no penalty on cancellation" till the second day before check in. Meanwhile i had a social problem and cancelled the booking. On cancellation they forfieted my whole amount and stated that it was non refundable price which is given in policy. My question is if it is non refundable why it is given on site in big letter that "no penalty on cancellation"
They are making customer fool as who reads cancellation policy if they stated "no penalty on cancellation" in big letter on select room page.
They make customer fool and on cancellation gives nothing and on calling customer care number they deny to refund and tell to send screen shot what pathetic behaviour. They change their policy at any time.

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Nov 3, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

MakeMyTrip India Customer Care's response Dear Dharmesh kap
In reference to your complaint, we have validated your case and found that customer has made two hotel booking on 1st & 2nd Sep and cancelled his booking on 29-Sep-16. No refund has been processed from our end as according to the Hotel cancellation policy the booking is non-refundable which is also mentioned on the Hotel voucher sent to customer. Also, in regards to your concern that, we have mentioned on our website that there would be not be any penalty if cancellation done one day prior to check-in. Please be advised that we were running this scheme earlier and this has been closed now. This was applicable for the booking made till 31-May-16. So, we regret to inform you that no refund could be possible on these bookings. If you have any screen shot of the same at the time of booking, request you to please share so that we can validate the same with our relevant team. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care