MakeMyTrip India — no refund provided for cancellation due to coronavirus

Address:

off shivdas champsi marg 603, ezzy apt, mazgaon, Mumbai City, Maharashtra, 400010

We had planned a trip to singapore on 18 feb and booked hotels via makemytrip india. However, since the coronavirus outbreak took place we cancelled our trip and requested the company to provide us a refund for our hotel bookings that were already paid for. We received a refund on humanitarian grounds from both the airlines and a hotel booked via booking.com. However, v lavender hotel booked via makemytrip refused to cooperate and have not provided us refund.in fact they wanted us to travel to singapore claiming that the situation is completely under control (With 93 confirmed cases). Makemytrip had promised to help us get the refund but have so far been useless. Which means rs. 50, 000 gone to the drain. Need this to be addressed by higher authorities because, in the situation of global health emergency, we deserve to get our money back.