[Resolved] MakeMyTrip India — Nobody responding to initiate refund

Nilav Noxan

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560054
Website:	www.makemytrip.com

I have booked a ticket for 16th june 2017 from bangalore to tirupati on 10th june from make my trip webaite, i received message from the manish travels on 14th june that the bus is cancelled and i will receive a full refund from make my trip, but even after countless calling and sending emails no one responds properly. Evryone disconnects syaing refund will be initiated soon, its been 7days now without any respons from the team, please look into the issue.
Booking id : nu[protected]

Amount : 878

Contact no. [protected]

Ticket number : 725xyhds (Operator pnr: ts[protected]mhpy/870180/bng to tpt ac sleeper.

Worst service provided by mkae my trip, i am very disappointed please help me get the refund.

Thanks
Nilav

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Aug 4, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

MakeMyTrip India Customer Care's response Dear Nilav Noxan,

Greetings from MakeMyTrip!!

We apologize any inconvenience to you while dealing with us.

Further, in reference to your complaint, we have validated your case at our end and found that, on 10-Jun-17 passenger booking was cancelled but, there was a delay in processing refund from due to some technical glitch at our end. Later, on 21-Jun-17 full refund of Inr 878/- has been processed from our end. The same should now be reflecting in your account. We thank you for contacting us.

We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.
Team-MakeMyTrip Care