[Resolved] MakeMyTrip India — non attendance of queries | |||||
Have been trying to reach mmt for a change of booking and details on the same. However, all calls are being transferred to ivr which is ultimately leading to no support. The calls are not getting transferred to the right executive. Also, in the ivr, the method for issue resolution is not correct. It leads to nothing. Would request that the calls should get diverted to their executives after maximum 1 min. Was this information helpful? | |||||
Mar 18, 2019 Complaint marked as Resolved The company has sent us the contact no. of their representative.
However, it would be better if the IVR itself could lead to the right options and resolution of Issue.
The IVR should not ask the user to again use the APP or the website to resolve the issue, since the user have chosen the IVR option for a reason.
It is generally, so that we can directly ask a query to the right person.
Also, in IVR, all options are not available. Many a times executive is not able to answer and will ask you to reach out to a different IVR No. wherin again you have to start the same process again.
Leading to nowhere.
MMT should not only focus on resolving this particular case alone. They should work on resolving all similar issues right at the begining. MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 MakeMyTrip India Customer Care's response Hi rashmi agrawal, We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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