[Resolved] MakeMyTrip India — non-cooperation from makemytrip customer care

CBhattacharyya

from Mumbai, Maharashtra

Website:

makemytrip.com

I had booked a flight from blr-ahd and return. While booking i paid extra charges for zero cancellation. Suddenly from 25th september this trip was not visible under my trips section in mmt app or web portal. I needed to cancel the flight partially for two of the passengers. But as it was not visible in my profile i was not able to cancel it. I tried calling customer care several times. There is no option to speak to a customer care executive. Only ivrs options come.in ivrs when it gives me option of my blr-ahd upcoming flight. I selected cancellation through ivrs and they provided me a link to cancel in my registered mobile number and email id. However, whenever i am clicking on "confirm" cancellation it shows "trouble processing cancellation". This is really frustrating!!! I have escalated the issue several times but no response from mmt.

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Nov 12, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

MakeMyTrip India Customer Care's response Hi CBhattacharyya,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Comments

Sufiya Begum

from Bengaluru, Karnataka

Hi, i was trying to book ticket from bangalore to dehli on 28 sept 2018 to travel on 29 sept 2018. after filling the details i chose payment method as netbanking from which my flight amount got deducted from my bankaccount but i didnt got any confirmation mail or booking id.

this is Sufiya
+91 [protected]

Pras1222

They are cheaters. I have been struggling to get my refund since almost 25 days.no help at all from customer care. They are utterly useless and very bad at speaking with a customer as well.