[Resolved] MakeMyTrip India — Non payment of refund. | |||||
I had booked a flight from ahmedabad to bengaluru via. Makemytrip website/mobile app. The booking id is nf[protected] and the flight was booked on feb 8, 2017. I was informed on feb 28, 2017, that all flights of air costa have been grounded and i should cancel the tickets and book other flights. I booked another flight as per mmts suggestion. I have been waiting for the refund for the above booking for more than 3 months now and every time i follow up with either mmt or air costa i get to hear that i will have to wait for 15-20 days. I would like to have my refund at the earliest and ideally and ethically, i should also get interest from them for blocking my money. Attached are the screenshots of the invoice and the conversations with them. Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jul 04, 2017 MakeMyTrip India Customer Care's response Dear Bhuvnesh Lakhani, Greetings from MakeMyTrip!!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, in reference to your concern, please be advised that the current issue is not isolated to you but to many others who booked to fly on Air Costa through not only MakeMyTrip but other agencies including airline’s own website. When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer. At this juncture, the airline has still not refunded the due amount back to us and the entire industry is chasing Air Costa. I hope you will at least appreciate that we don’t run the airline. The situation of Air Costa is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from. We are constantly asking the airline. We will begin refund the moment airline directs us to do so. Request your patience under these force majeure conditions. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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The transaction ID is NF[protected].
It has been more than 24 hours. Tried calling the customer care too but the lines are always busy.
Request you to credit the balance.
Have added a snip of my bank statement reflecting the same.