MakeMyTrip India — non receipt of refund amount

Address:

Kanpur, Uttar Pradesh

On booking of a train ticket from new delhi to kanpur centre on 10 oct 2019 on train no 12034. However, amount of rs 864 and 864 have been deducted on my account and the ticket was not booked booked. An email received from your department and stated that the amount will be refunded by 12 days. As on the above mentioned amount have not been refunded till date. You are requested to refund the total amount of rs 1728 at the earliest please.