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[Resolved]  MakeMyTrip India — non refund of amount

I booked an hotel on 18 th June( booking-id NH[protected] for stay on 18th June in Gorakhpur. hotel name is kama international without my knowledge dormitory was booked I was to stay with my husband, so I told Make my trip and hotel on call to change the dormitory to room but they don't help me and asked extra rs.1600 for room dint refund my money I was forced to roam in the middle of night to search another room, very disappointed and high level of irresponsibility has been shown. In a country like India women can't stay alone in hotel but make my trip booked an dormitory where 10-20 strangers stay in one hall, will you allow ur wife sister or friend to stay in hall full of strangers how can make my trip book a dormitory by a name of female.
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Aug 7, 2019
Complaint marked as Resolved 
Jun 19, 2019

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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