MakeMyTrip India — non refund of cancelled flight

Address:

41 Bepin Mitra Lane , Shyambazar, Kolkata, Kolkata, West Bengal, 700004

After repeated intimations, make my trip does not care to refund my cancellation amount of inr 2.02 l against my trip no and booking idnn[protected]

It has been more than 12 days now, since i have cancelled and neither are these ppl reachable nor do they care to refund my hard earned money.

This is my international flight from kolkata to regina via hong kong through cathay pacific and amidst corona virus fear cathay pacific has cancelled the same on their own. I had in parallel applied for cancellation and after calling their numbers for last 1 week and waiting endlessly over 1.5 hrs in each call, mmy officials and travel agents never care for the refund and make any calls to intimate customer that the amount will be credited in x days, which is really pathetic.

I need to know the date of refund from these useless agents