MakeMyTrip India — Non Refund Of Entire Booking Amount Of Dubai Trip

Address:	Office | G-3, Zehra Manzil 91, Lady Jamshedji road Mahim west, Landmark - Next to Paradise cinema, Mumbai - 400016 Email:[email protected]
Website:	www.makemytrip.com

I had booked Dubai Trip for 7 persons through Make my Trip India(MMT) from[protected] to[protected] having booking ID NL[protected] . Total Cost of package tour, excluding airfare is Rs.3, 03, 135/-. As a 1st part payment we had paid Rs.1, 57, 000/- to MMT on 24.02.2020.Due to Covid-19 Pandemic, our Visas, which were processed and approved, were cancelled. As Visas were cancelled we were not able to travel to Dubai in spite of our wish to continue the tour.
MMT vide email dated 25.03.20 informed us regarding cancellation of our booking and deducted Rs.54, 739/- as cancellation charges unilaterally. Further they have offered us Future Travel Voucher of Rs.1, 02, 261/- with a validity of 1 year.
As there was no fault of ours, we have vide our email dated 26.03.2020 requested MMT to justify deductions of Rs.54, 739/- and also to give break up of the amount which includes Visa fees. Our contention is as we have not cancelled our trip, and Visas are cancelled due to Pandemic, why we should be penalized with deductions.
Further as we do not want to travel to abroad for atleast next two years or more, we are not ready to obtain any future travel voucher, we requested MMT to refund entire amount of Rs.1, 57, 000/- to our account vide our email dated 26.03.2020.
Inspite our non willingness to accept any gift voucher, MMT unilaterally sent us gift voucher through their email dated 14.04.2020 for Rs.1, 02, 261/-.We do not accept this offer as we do not wish to travel abroad atleast for next two years and cancellation charges are not justified in this pandemic situation.
We strongly condemn act of MMT and once again demand our entire amount of Rs.1, 57, 000/- to be refunded in our account along with interest.

Kirankumar Dighe
[protected]