MakeMyTrip India — Non refund of failed transaction

Address:

Gurugram

On 8th Oct 2022, booked two flight tickets - one from Delhi to Pune and another from Mumbai to Delhi.
Money got deducted twice for both the tickets while showing onr transaction each as failed.
Earlier they were showing 4 failed transaction in "my trips" but once I raised complaint to MMT along with my bank statements, they stopped showing any failed transaction.
Now I got one refund of of Rs 5196/- but there is no intimation on refund of Rs. 3843/-.
They have not provided any mail or phone number to follow up the issue.
Thei Gurgaon Fixed line numbers also dont give any option to speak to customer care executive.

Col BK Tyagi
[protected]
[protected]@hotmail.con