[Resolved] MakeMyTrip India — not able to use wallet and company holding money in wallet against customer consent

neerajjain.ca

from Bengaluru, Karnataka

Address:	560103
Website:	MakemyTrip

I booked a travel through make my trip and had to cancel it. They forced me to take the refund in wallet. (15th nov '18)
I could not use the wallet for 2 days and had detailed discussion with their agents.
Got a confirmation from them on mail that i can go ahead and book my travel from anywhere and they will refund my money back to source.
Now they are not reverting and forcing me to use the money on site.
I am not only concerned about my money but the force-full selling they would be doing across the country.
Please assist me in getting this corrected at website end.
I have an account in makemytrip through email neerajjain. [protected]@gmail.com

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Dec 21, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

MakeMyTrip India Customer Care's response Dear neerajjain.ca

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Regards,
Team-MakeMyTrip Care

Dec 09, 2018

Updated by neerajjain.ca Team MMT - This is not resolved and I'm being forced to keep money in your wallet. This is despite MMT representative confirming over mail that there was an issue in their systems and as a customer, i was not able to use my wallet at the time when I was to pay for my bookings.
Regards