[Resolved]  MakeMyTrip India — not allowed to check-in and also, no money refunded or adjusted with other hotel

Made booking through make my trip. When reached hotel for check-in, authorities told that we are not allowed to check-in because it was mentioned that couples are not allowed but this statement was not reflected when the booking was done. Was asked to call make my trip and to shift the booking in another hotel.
Called the concerned authority. Refused to shift in first place, then, was asked to pay the extra amount. When asked for nearby hotel where we can stay, the call was put on hold for half an hour and i disconnected.
Called again and they refused to shift the booking. Refused to adjust money with other hotel, refused for refund. This happened on 18august, 2019.
Called again on 22august, 2019, had word with muzamal, for refund and they refused everything. They told from my side i refused to pay extra amount and it was all my mistake that i didn't read the instructions. No refund granted. And when asked to connect to senior manager, told that he will say the same thing. Told that he will escalate the issue and i will get the call with solution but till now no response