MakeMyTrip India — Not getting Refund amount

Address:

Pune

MMT not given my cancellation hotel refund amount today is 5th day & customer care told that required 48 hrs but still his 48hrs not complete.
Due to MMT negligence bad apartment given to me and I am sending video also but still they are not refunding my amount also due to MMT I am spending unnecessary money for hotel and travel.

I need my money back and also they are pay my hotel bill where is currently I am staying.