MakeMyTrip India — not getting refund

Address:411030
Website:www.makemytrip.com

On 19.10.17 i have done online bus booking for pune to kolhapur for the date 20.10.17. Total no. Of tickets are 3 for total rs. 1733 but i want to cancel the tickets but employee of make my trip told us it can not refundable because of their policy.
My booking id is nu[protected]
Bus operator - sana travels anand-sana

I don't know what to do now.

Regards
Dhiraj dighe
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