MakeMyTrip India — Not getting refund on international flight cancellation

This is in reference to my ticket cancellation of Booking ID NN2KUFQR6LAVJCA31015 from Make my trip for Airpeace from Lagos to Mumbai flight as on 07th July 2023.

As per airline's policy says that if I cancel before 6th July 2023, I will get the refund after a deduction of INR 3353 after that it is "completely refundable". I cancelled my ticket on 18th June which is well within the time frame.

I paid total INR 39, 644 and after cancellation charges of INR 4538 as you mentioned in attached screenshot, I am yet to receive the refund of INR 35, 106.

It has been a quite long since the date I requested for refund but not yet received.

I have been following up with them since a long time also wrote emails to them but didn't get a valid response. Now they are saying that the ticket is non refundable. While cancellation of Economy flexi class is completely refundable as per the ticket terms and conditions

Kindly help me out to get the refund of my hard earned money.

Best regards
Janmajay Gajjar
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