[Resolved]  MakeMyTrip India — not providing ocean view cabin & transport from singapore port to airport/hotel

Website:

makemytrip.com

Image
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
Costa cruise holidays booking no.[protected]

Response by email (Abhi dagli) (10/12/2017 07.20 pm)
Dear pravin,

Thank you for contacting makemytrip customer support regarding your query for the booking id nl[protected]

We sincerely apologize for the inconvenience caused to you, due to delay at our end.

We would like to inform you that we have escalated this concern to our specialized team to validate the records and the response is awaited. We request you to kindly co-operate with us and we ensure to get back to you by 24 hours

For any further assistance please call us on our toll free number:
[protected] – from mtnl/bsnl phones
[protected] – from other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and regards

Anchit nigam
Makemytrip india pvt. Ltd.,
Response by email (Ajit kumar) (01/12/2017 07.34 pm)
Dear mr. Kulshreshtha,

Greetings from makemytrip!

Thank you for writing to us. We apologize for the inconvenience caused to you. With reference to your query regarding holiday booking, we are forwarding your query to the concerned department for resolution.

Please feel free to write back to us for any further assistance. You can also contact us on below toll free numbers:

[protected] – from mtnl/bsnl phones
[protected] – from other major operators

We value your business with us and look forward in assisting you with all your travel plans.

Best regards,
Ajit kumar
Makemytrip
Auto-response by (Administrator) (01/12/2017 05.26 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 48 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

Customer by email (Pravin kulshreshtha) (01/12/2017 05.26 pm)
Dear sir,

Please refer to my mail dated 22nd november 2017 raising certain issues related to my cruise trip. Although more than a week has passed but you have not cared to even acknowledged my mail what to say of resolving the same. Will you please refund me the the eligible amount at the earliest? Pl do the needful. Thanks.

Pravin kulshreshtha

On wednesday, 22 november 2017 12:14 pm, pravin kulshreshtha wrote:

Dear sir,

I had booked a cruise holiday "costa cruise" for two persons starting 15th november 2017. The tour included free airport transfers & ocean view cabin. I am attaching the document received from you in this regard. I am an old customer of make my trip since 2011 & i have always booked my hotels, air tickets & holidays through mmt. I wish to draw your attention to following issues which i have faced on this tour:

1 our flight details were not informed to singapore agent with the result we did not get transport from airport to the port. After spending lot of money on telephone, i could get the vehicle after more than 5 hours. We are senior citizens and any sensible person can understand the plight of elders just waiting for the cab for such a long time.

2 we paid for ocean view cabin but we were provided an inside cabin. I had confirmed with the advisor mr. Vishal jain at least ten times for ocean view cabin which he confirmed every time to me. I feel so cheated by mmt and i never imagined that mmt will also deal in such shady deals to make money. You can listen to the conversation i had with mr. Jain.

3 mr. Vishal jain informed me that there will be mmt representative on board the ship & i could take up any issue with him. I had requested mr. Jain to provide me a contact number of mmt representative in singapore but he kept on assuring me that mmt representative would be available right on reaching singapore & at the ship also.

4 no transport was available from the port after completing the cruise journey. The cruise authorities completely refused to provide any transport and told that it is the duty of cruise arranger i. E. Mmt. I had to incur $ 18 (Inr900) on taxi.

If mmt has least sense of ethics and honesty, please refund me the taxi fare incurred by me and the difference of payment for ocean view cabin. I hope for speedy action at your end instead of words of sorry only. Thanks.

Pravin kulshreshtha
Mob.[protected]
Ph.[protected]