MakeMyTrip India — Not refunding my booking money

I booked rooms for 2 nights starting from 1st October 2022 in kodaikanal through MAKE MY TRIP. Buy due to personal reasons I cancelled my booking on 20th September 2022 and they offered full refund if the cancellation was done before 29th September 2022.

But till date I have not recieved the money.
I had made 100 calls, Just tired of listening to the normal cliche that the problem will be resolved in 24 to 48 hours.

Please help me out. And process my refund money.

I have attached the screenshot of the mail in which it shows the booking ID number, PNR num and cancellation policy for your reference.