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Dear abhishekmr
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that on 26-Mar-16 a bus booking transaction has got failed and an amount of Inr 1579/- was charged from customer’s E-wallet (Mobikwik) account. Please be advised the we have checked with our payment gateway and they have confirmed that full refund of Inr 1579/- has been processed from their end on 27-Mar-16. The same should now be reflecting in your account. If in case this is still not reflecting, request you to please share your bank statement since 26-Mar to till date so that get this validate with your bank
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that on 26-Mar-16 a bus booking transaction has got failed and an amount of Inr 1579/- was charged from customer’s E-wallet (Mobikwik) account. Please be advised the we have checked with our payment gateway and they have confirmed that full refund of Inr 1579/- has been processed from their end on 27-Mar-16. The same should now be reflecting in your account. If in case this is still not reflecting, request you to please share your bank statement since 26-Mar to till date so that get this validate with your bank
Assuring you best of our services.
Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care