MakeMyTrip India — own money not getting withdrawn from mmt wallet

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Make My Trip

I had booked a hotel on makemytrip.com subsequently the same was canceled. Booking id nh[protected]. Despite my selecting that the money be refunded to my account, the same was a put into the mmt wallet. Now my own money, lying in mmt wallet since 10 jan 2018, is not getting transferred to my bank despite numerous attempts and complaint to customer care at make my trip. Customer care executive deepika tripathi promised to resolve the issue within 48 hours, but the same has still not happened.