MakeMyTrip India — Package Booking not refunded even after 1 month

Service Request :[protected] | Cacellation: NP[protected] This Service request was generated & provided to me on 22.11.205.(4Days before the Travel Date) This service request was opened on 22.11.2015 for the cancellation of Booking Id:NP[protected]. On 01.12.2015. I have received an email stating... ""At the outset, we apologize for the inconvenience caused to you regarding cancellation and delay in response. With reference to your e-mail with the Booking ID NP[protected], we would like to inform you that as checked ticket is non-refundable in case of cancellation for flights and for Hotel booking is also is non-refundable if you cancel within 2 days from check-in date. For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Jyoti Chouhan Team- We Care"" Due to obvious fact that, the customer care has messed up due to their negligence by not working on this ticket on time; they have provided me this resolution. Since then I have been escalating this service request to provide me a proper resolution & refund in this case. The escalation system is a total waste of time. I have escalated it more than 10 times now & the request is still at first escalation. Please refer to the attached where the Customer Care rep. Navpreet Kaur has always been assigned once it is escalated. But its funny that the request will be assigned back to me. When I have luckily spoken to a competent Customer Care Tushaar he admitted that, MakeMyTrip department has forgotten to treat the Request & that is the reason of this delay & it will corrected in 72 working hours. Till date I still have no resolution. This is fraudulent tactic on the escalation. All the track of the service request is still online & I have made a .pdf which unfortunately I'm unable to attach. Even today, I have spoken to Abhisehk a Customer care guy who told me that he will write to the concerned department & I will receive a call or resolution in 24 Hours.