MakeMyTrip India — Package sold to me with for different dates - changes done in the desired dates without my consent

Address:	122001
Website:	www.makemytrip.com

I feel cheated and played by some fraud or con-man. Find the events in chronological order: 1. On Dec. 2, I asked for a package to Jaisalmer from MMT sales manager (Kapil Tiwari). 2. While trying to customize a 3-day package, I initiated the discussions with following demands: Dec. 30th night at Jodhpur, Dec 31st night at desert camp in Jaiselmer and 1st jan at Hotel in Jaiselmer. (mails as proof) 3. Initially he provided me packages as per my demands and provided the final cost of INR 45000 but that were not falling in my budget 4. After one week, I asked him to share the same package for same dates excluding cab-service (the cost for cab shared by him earlier was INR 16000). 5. So he shared a package at cost of INR[protected] = 29000). As per my discussions, the package should had all the same dates (i.e. hotels on 30th Dec and 1st Jan while desert camp for 31st night) 6. I made the payment of INR 15000 against advance on Dec. 16th for the package of INR 29000. 7. On Dec 17th, I received the itinerary from him with the dates as changed - Dec. 30 in Jodhpur, Dec, 31 in Hotel at Jaiselmer (instead of desert camp) and Jan 1st at desert camp (instead of hotel) 8. I immediately sent him a mail to correct the dates. 9. He replied me that the package has been booked for these dates only and there can't be any changes done. 10. I then realized that there had been a small glitch in the whole incident. Kapil Tiwari mailed me the details of this package a day ago with changes in the dates (dates different than what I had asked for). He had made this change without asking me, without informing me, without notifying it verbally or in mail) 11. Now he is saying that it's my mistake as I had not read the mail properly and its mistake on my part that I din't see the change in the dates over the last mail. For the whole day on Dec. 17th, he kept on threatening me that my advance payment has been utilized and now there cannot be any change. I was made to feel helpless by him, i could realize that my trip had ruined by MMT by then. I am feeling cheated, it seems to me that I had dealt with some con-man or a fraud. I called at customer-support of MMT to escalate the issue, but didn't hear from any senior manager in 24 hours. I got the e-mail id of their manager, wrote a mail got an automatic reply that he was on leave. Got his mobile number, spoke to him, no resolution till yet. They are not refunding my money when I asked them that if you cant book the package for desired dates, just return the money.