[Resolved] MakeMyTrip India — Pathetic Customer Care

brijeshpandey10

from Mumbai, Maharashtra

Address:

110092

I Booked a ticket through Makemytrip portal on 23rd Feb for Pune to Goa via Bangalore once i get my ticket printed i got to know that fact that they booked a ticket for Pune to Bangalore on 26th and another ticket for Bangalore to Goa for 26th feb which is clearly exposes their trick to make people fool.more over i called their customer care for refund they said you will get only INR 900 back in to your account out of 16900 then i asked them to reschedule my flight the started playing the game of transferring call to the concerned department you wont believe i tried more than 30 times but no success speaking with any agent. i can say not to go with Makemytrip by any means if you do not believe on me please try rescheduling/refunding your money you will get to know the fact.

Booking ID NF[protected]

Thanks
Brijesh Pandey

+1 photos

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Aug 6, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Brijeshpandey10

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In Reference to your complaint, we have validated your case with our concerned team and found that on 23-Feb-16 customer has made a booking for Pune to Goa via Bangalore to travel on 26-Feb-16 and as we have logs for every booking made on the website the same has been validated and found that user has selected the dates as 26-Feb-16 for Pune to Bangalore and 27-Feb-16 for Bangalore to Goa.This is not a site issue from our end. Also, as checked with Airline both passengers have utilized the tickets.

Please find attached the Logs for reference.

Assuring you best of our services.

Team-MakeMyTrip Care